We are looking for a qualified, motivated, self-starter with exceptional customer service skills to service our equipment from an electrical and software engineering standpoint. The individual will need to work well with others, have excellent communication skills, and be able to provide training for both customers and technicians across our portfolio of equipment.

 Role Overview

Elgin, Illinois

Occasional travel to various sites/customer facilities, and Europe for service-related meetings

Full Time

Service

 Key Responsibilities

• Deal with all aspects of machine software, commissioning service support, and technical documentation from an electrical and software perspective.
• Look for continuous improvement opportunities in all aspects and processes of business
• Be the first point of contact for providing technical support to the ABG Service department.
• Provide direct technical support to onsite service engineers and customers
• Travel to customer sites to provide service support and carry out retrofit installations
• Travel to other ABG sites, customers and supplier facilities when required
• Carry out any necessary drawing or wiring modifications when required
• Produce technical documentation for machine operation as needed
• Produce, modify and maintain software programs
• Create test procedures for service technicians
• Comply with and develop quality and safety improvements
• Analyze and interpret data

 Qualifications

• University/College degree and/or work experience with:
  • Converting and printing industry
  • Electrical design
• Motion Control
• Valid, clean FULL driving license
• Valid passport

 Personal Attributes

• Effective communicator
• Ability to work alone or within a team
• Able to prioritize and meet deadlines
• Organized
• Time Management
• Can-do Attitude
• Methodical approach to problem solving
• Courteous and professional at all times

 Benefits

• Medical Insurance
• Dental and Vision Insurance
• 401K Retirement Plan
• Paid Time Off
• Competitive Salary

Watch the video below to see who we are and what we do…

If you have any questions or require any more information, please contact hr@abgintusa.com. 

To apply, please complete the downloadable application form and, along with a copy of your CV, send it to hr@abgintusa.com. Please quote the Job Reference Code in your email as it is stated in the job description.

Please quote the Role Title you are applying for in the email subject to ensure it reaches the correct department. Please also mention how you discovered this vacancy.